Trans Oregon
← Back to resources

Oregon Public Utility Commission Consumer Services

Legal services

Last verified Nov 2026

About

The Oregon Public Utility Commission regulates PGE, Pacific Power, NW Natural and other utilities. Its Consumer Services team takes complaints and can step in when a utility will not offer a payment plan or follows the shutoff rules wrong. Oregon utilities have to send a 20-day notice and then a 5-business-day notice before a shutoff, and cannot shut off service during severe heat, cold or wildfire smoke.

Services offered

Legal help
Claim this listingSuggest an edit

Community recommendations

Know how to reach them, or what helped you get through? Share a tip to help the next person.

Recommendations are reviewed by WERQ staff before they appear. Nothing posts automatically.

Related journeys

  • Are you facing an eviction or struggling to pay rent?Facing eviction in Oregon? This walks you through the FED process, emergency rental assistance (Oregon EPRR, 211, county-level STRA programs), what NOT to do during the proceeding, and how to get free legal help from Oregon Law Center.
  • You experienced housing discriminationIf a landlord treated you unfairly because of who you are, that may be illegal, and you have a limited window to act. This path covers what counts as housing discrimination under Oregon law, the one-year deadline to file a complaint, how to document what happened, and where to report it. Being trans is a protected class in Oregon housing, and what happened to you may count.

More resources like this

Call 800-522-2404